Refund and Cancellation Policy

Recharge and Bill Payment Cancellation

Once a recharge or bill payment request is submitted to an operator or biller, it generally cannot be cancelled because the service is processed electronically and often in real time.

Failed Transactions

If a transaction fails and the wallet or payment method has been debited, the eligible amount will be reversed to the user wallet or original payment method after provider confirmation.

Successful Transactions

Successful recharge and bill payment transactions are normally non-refundable. Users are responsible for entering the correct mobile number, consumer number, biller, amount, and other required details.

Pending Transactions

Pending transactions may require additional confirmation from the operator, biller, bank, or provider. Final status will be updated after confirmation.

Refund Timeline

Eligible refunds are usually processed within 1 to 7 business days after confirmation, though bank or payment gateway settlement timelines may vary.

Disputes

Users can raise a dispute from the platform or contact support with transaction reference details. We may request additional information to verify the claim.