Who We Are

Ayope is property of Infosoft Private Limited. The company operates a recharge and bill payment platform built for retailers, resellers, distributors, and API users who need reliable digital payment operations.

What We Provide

The platform supports mobile recharge, utility bill payments, wallet management, route management, API access, reporting, audit logs, and transaction dispute handling.

Our Focus

We focus on secure access, clear transaction reporting, fast support workflows, and practical tools for business payment operations.

Support

For transaction support, onboarding, wallet, API, refund, or complaint assistance, contact our support team using the details below.

Brand

Ayope is property of Infosoft Private Limited.

Company

Infosoft Private Limited

CIN

U74999OR2019PTC031045

Email

support@ayope.in

Office

Aska Road, Near Dhobandha, Berhampur, Ganjam, Odisha - 760006, India

Support Hours

Business support is available on working days. Critical transaction issues may be monitored outside business hours.

Brand Ownership

Ayope is property of Infosoft Private Limited.

Use of Services

Infosoft Private Limited provides digital recharge, bill payment, wallet, reporting, and related business payment services. Users must provide accurate account information and use the platform only for lawful business purposes.

Account Responsibility

Users are responsible for maintaining the confidentiality of their login credentials, API tokens, OTPs, and callback settings. Any activity performed through a verified account may be treated as authorized by that account holder.

Transactions

Recharge and bill payment requests are processed through third-party providers and billers. Transaction status may depend on operator, biller, bank, or payment gateway response. Users must verify customer details before submitting a request.

Wallet and Pricing

Wallet debits, credits, commissions, surcharges, and charges are shown in the user ledger. Charges may vary by service, operator, amount range, provider route, or commercial agreement.

Restricted Use

The platform must not be used for fraud, money laundering, unauthorized access, abusive API traffic, or any activity prohibited by applicable law, payment network rules, telecom rules, or biller guidelines.

Service Availability

Services may be interrupted due to maintenance, network issues, provider downtime, operator downtime, or force majeure events. We will make reasonable efforts to restore services quickly.

Limitation of Liability

To the maximum extent permitted by law, Infosoft Private Limited is not liable for indirect losses, business interruption, delayed operator responses, or user-entered incorrect transaction details.

Brand Ownership

Ayope is property of Infosoft Private Limited.

Information We Collect

We may collect name, email, mobile number, business details, GST details, login records, device identifiers, IP address, user agent, app version, push notification token and permission state, one-time signup location if the user allows location permission, selected contact or phone number details entered for recharge and bill payment, transaction details, wallet ledger entries, API request logs, and support communication.

Location Data

Location permission is optional and is requested only during account signup for security, fraud prevention, and account audit purposes. If allowed, we store the signup latitude, longitude, approximate accuracy, and capture time. Ayope does not collect background location and does not track live movement after signup.

Contacts and Phone Number Helpers

The Android app may let users select a single phone number from the device contact picker or use the Android phone number hint prompt to fill recharge or signup forms. Ayope does not request full contact-book access, does not upload the contact list, and receives only the phone number the user selects or confirms.

Push Notifications and Device Data

For transaction, wallet, account, security, and service updates, the app may register a Firebase Cloud Messaging token together with platform, app version, notification permission state, user agent, and an Android device identifier. This information is used to deliver notifications, maintain login reliability, prevent fraud, and support account security.

App Lock and Biometrics

If a user enables App Lock, the Android app uses the device biometric or screen-lock authentication system on the device. Ayope does not receive, collect, store, or transmit fingerprint, face, PIN, pattern, or biometric template data.

How We Use Information

Information is used to create accounts, verify users, process payments, send OTPs, deliver notifications, maintain wallet and transaction records, prevent fraud, review referral and signup activity, provide support, comply with law, and improve platform reliability.

Sharing of Information

Transaction and service data may be shared with payment gateways, banks, UPI apps chosen by the user, operators, billers, API providers, Firebase or notification service providers, SMS/email providers, regulators, or law enforcement where needed to process services or meet legal obligations.

Security

We use access controls, OTP verification, IP restrictions for API users, audit logs, and reasonable technical safeguards. No system can be guaranteed completely secure, so users must also protect their credentials.

Data Retention

Records may be retained as required for accounting, dispute handling, audits, compliance, fraud prevention, and legal obligations.

Account and Data Deletion

Users can request account deletion by emailing support@ayope.in. Eligible account data will be deleted or anonymized after verification, except records that must be retained for accounting, dispute handling, fraud prevention, security, or legal compliance.

User Requests

Users may contact support to request correction of account information or raise privacy-related concerns, subject to legal and operational recordkeeping requirements.

How to Request Deletion

To request deletion of your Ayope account and associated eligible data, email support@ayope.in from your registered email address with the subject Account Deletion Request.

Verification

We may verify your registered mobile number, email address, recent account activity, or business details before acting on the request to protect the account from unauthorized deletion.

What Is Deleted

After verification, we will delete or anonymize eligible profile, login, support, and app account data associated with the account where operationally possible.

Records We May Retain

Recharge, bill payment, wallet, ledger, settlement, audit, fraud-prevention, tax, compliance, and dispute records may be retained where required for legitimate business, regulatory, accounting, security, or legal reasons.

Expected Timeline

Deletion requests are reviewed as quickly as practical after successful verification. We will inform you if additional steps or retention obligations apply to your account.

Recharge and Bill Payment Cancellation

Once a recharge or bill payment request is submitted to an operator or biller, it generally cannot be cancelled because the service is processed electronically and often in real time.

Failed Transactions

If a transaction fails and the wallet or payment method has been debited, the eligible amount will be reversed to the user wallet or original payment method after provider confirmation.

Successful Transactions

Successful recharge and bill payment transactions are normally non-refundable. Users are responsible for entering the correct mobile number, consumer number, biller, amount, and other required details.

Pending Transactions

Pending transactions may require additional confirmation from the operator, biller, bank, or provider. Final status will be updated after confirmation.

Refund Timeline

Eligible refunds are usually processed within 1 to 7 business days after confirmation, though bank or payment gateway settlement timelines may vary.

Disputes

Users can raise a dispute from the platform or contact support with transaction reference details. We may request additional information to verify the claim.

Digital Delivery

Infosoft Private Limited provides digital services only. No physical product is shipped. Recharge, bill payment, wallet, report, and API services are delivered electronically through the platform.

Delivery Time

Most successful transactions are delivered instantly or within a few minutes. Some transactions may remain pending depending on operator, biller, bank, or provider confirmation.

Service Confirmation

Users can view transaction status, operator reference details, wallet ledger entries, and reports in their login panel. API users may also receive callback updates where configured.

Incorrect Details

If incorrect customer, biller, or operator details are entered, delivery may go to the wrong account or fail. Users must verify all details before submission.